MODULE D.U.C.K.← Back to the site

Refund Policy

Module D.U.C.K. · Effective and last updated: 29 September 2026

This Refund Policy explains when you can get your money back for something bought through Module D.U.C.K. (the "Service"), who you have to ask, and how long it takes. It is published by Nariman Mammadov (Məmmədov Nəriman Bəxtiyar oğlu), a sole trader registered with the State Tax Service of the Republic of Azerbaijan, taxpayer number (VÖEN) 1310036412 ("Module D.U.C.K.", "we", "us", "our") and forms part of our Terms of Use. Our Privacy Policy explains how we handle your information.

Contents

1. Where things stand today
2. What this policy covers, and who took your money
3. Purchases billed by Apple
4. Subscriptions and cancellation
5. Event tickets
6. How to request a refund from us
7. Your statutory rights are unaffected
8. Chargebacks and abuse
9. Changes to this policy
10. Contact

1. Where things stand today

As of the date at the top of this page, Module D.U.C.K. is free. To be specific:

• The app costs nothing to download.
• There are no in-app purchases and no subscriptions.
• There is no paid tier, no premium unlock, and no virtual currency.
• We do not collect, process, or store payment card details.
• No event tickets are sold through the app yet.

So there is nothing you could have paid us for, and nothing for us to refund. This document exists because we intend to offer paid features (most likely event tickets), and we would rather write the terms down now, where you can read them and a lawyer can check them, than improvise them later under pressure.

If we introduce a charge, we will update this policy, publish the new version at this address, and make the price, the billing period, and the refund route clear before you commit to paying. You will never be charged for something you did not actively choose.

2. What this policy covers, and who took your money

Once paid features exist, how you get a refund depends almost entirely on who took your money. There are two routes and they work very differently:

If you are not sure which applies to you, look at your receipt: an Apple purchase produces a receipt from Apple, not from us. Or just ask us at ocag.bynm@gmail.com and we will tell you which route to use.

This policy does not cover money you spend with anyone else: a bar, a venue's own door charge, a taxi, or a third-party ticket site we merely linked to. Those are between you and them.

3. Purchases billed by Apple

Anything bought as an Apple In-App Purchase or an App Store subscription is billed by Apple, not by us. Apple takes the payment, Apple holds the money, and Apple applies its own refund rules.

3.1 How to ask Apple

1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
2. Choose Request a refund, pick a reason, and select the purchase.
3. Submit it. Apple reviews the request and decides. Apple usually responds within a day or two, and an approved refund goes back to your original payment method.

You can also start the request on your iPhone at Settings → [your name] → Media & Purchases → View Account → Purchase History, or through Apple Support.

3.2 What we will do

We cannot move the money, but we are not going to leave you to it:

• We will help you find the purchase, the date, and the right receipt.
• We will explain in writing what you bought and what went wrong, so you can attach that to your Apple request.
• If a feature was genuinely broken, unavailable, or never delivered, we will confirm that to you in writing, which is useful evidence for Apple.
• We will fix the underlying problem. Where something was not delivered at all, we will offer a remedy inside the app where we can (for example restoring the entitlement), even if Apple declines the cash refund.

What we cannot do is overrule Apple. If Apple refuses, your remaining routes are Apple's own appeal process and, if you are a consumer in the EU/EEA or the UK, your statutory rights. See Section 7.

4. Subscriptions and cancellation

We do not offer a subscription today. If we ever do, it will be an Apple App Store subscription that renews automatically until you cancel it.

4.1 How to cancel

You cancel in your Apple ID settings, not in our app: Settings → [your name] → Subscriptions → Module D.U.C.K. → Cancel Subscription.

4.2 What cancelling does, and what it does not do

4.3 Timing, and things people get caught by

• Cancel at least 24 hours before the renewal date, or Apple may already have taken the next payment.
• Deleting the app does not cancel a subscription. Neither does deleting your Module D.U.C.K. account: the billing relationship is with Apple, so you have to cancel it there.
• A free trial, if we ever offer one, turns into a paid subscription unless you cancel before the trial ends. We will say so plainly at signup, not in small print.

4.4 Unused time, outages, and price changes

We do not refund unused time as a matter of course. We will look at it seriously where a paid feature was unavailable for a meaningful stretch, where we removed something you were paying for, or where a mistake on our side caused a duplicate charge. If we increase a subscription price, Apple will ask you to agree before the new price applies; if you do not agree, the subscription simply ends at the next renewal.

5. Event tickets

We plan to sell tickets to events (parties, socials, bar crawls and similar) through the app. Tickets are not software, and they do not behave like software, so please read this section properly.

5.1 Tickets are sold under the organiser's terms

Each event is run by an event organiser: a promoter, a venue, or a student society, sometimes us, often not. Every ticket is sold subject to that organiser's own terms and conditions and to the venue's entry rules, which will be shown or linked at the point of purchase. Those terms commonly cover age and ID checks at the door, dress codes, capacity limits, re-entry, and the organiser's own refund position.

Where the organiser's terms and this policy disagree about something that is genuinely theirs to decide, the organiser's terms govern that point, but neither their terms nor ours can take away a right the law gives you.

Where we only list an event and process the payment on an organiser's behalf, we are not the provider of the event. We are not responsible for the event's content, quality, safety, line-up, running order, or whether it lives up to how it was promoted. Venue and event details shown in the app may also come from public map data, which can be wrong or out of date; see our Terms of Use.

5.2 If an event is cancelled

• You get the ticket price back. If the organiser cancels an event, or the event simply does not take place, you are entitled to a refund of the face value of your ticket.
• Where we processed the payment, we refund to your original payment method, normally within 14 days of the cancellation being confirmed to us. Your bank may take a few days more to show it.
• Where we charged a per-order booking or service fee, we refund that too on a full cancellation.
• We do not refund what you spent around the event: travel, taxis, accommodation, time booked off. Bear that in mind before building a trip around a single night out.

5.3 If an event is rescheduled or materially changed

A material change is one that goes to the heart of what you bought: a new date, a different city or venue, the headline act or host dropping out, or an event cut substantially short.

• Your ticket normally stays valid for the rescheduled date automatically: you do not have to do anything.
• If you cannot make the new date, or do not want to, you may ask for a refund. Tell us or the organiser within 14 days of being notified of the change, or by the deadline in the notice if that is longer.
• Minor changes are not grounds for a refund. A support act swapped out, a slightly later start, a move to a different room in the same venue, or a small set-time shift does not entitle you to your money back.
• If the event goes ahead as advertised and you simply do not turn up, the ticket is spent and no refund is due.

5.4 Changing your mind: the 14-day cooling-off right

If you are a consumer in the EU/EEA or the UK, you normally get 14 days to change your mind about something you bought online. Tickets to a dated event are one of the recognised exceptions to that rule.

That exemption is only about you changing your mind. It does not touch anything in Sections 5.2 or 5.3: if the organiser cancels, reschedules, or materially changes the event, or if the event is not as it was described, you keep your rights and your remedies in full.

5.5 Transfers, resale, access and refused entry

• Where the organiser allows it, passing your ticket to a friend is usually easier than asking for a refund. Ask us and we will tell you whether a transfer is possible for that event.
• Tickets must not be resold for profit or used commercially without the organiser's written permission. A ticket resold in breach of the organiser's terms may be cancelled without a refund.
• Tickets in the app are digital and tied to your account, so they cannot really be lost. If you cannot get to a ticket you paid for, contact us before the event, not after it.
• Refused entry. If you are refused entry or removed for being intoxicated, for failing an age or ID check, or for breaking the venue's rules, no refund is due. Please plan accordingly, and see the health-and-safety terms in our Terms of Use.

6. How to request a refund from us

Use this route only where we took the payment. For anything Apple billed, go to Apple: see Section 3.

6.1 Where to send it

Email ocag.bynm@gmail.com with the subject line Refund request. You can also write to us at General Akim Abbasov St. 16, apt. 58, Yasamal District, Baku AZ1141, Azerbaijan. Email is fastest.

6.2 What to include

• The email address or username on your Module D.U.C.K. account.
• The order or receipt number, plus the date and the amount of the charge.
• What you bought: for a ticket, the event name and date.
• Why you are asking, in a sentence or two.
• Anything that helps: a screenshot, an error message, or the cancellation notice you were sent.

Please do not send us card numbers. We do not need them, we will never ask for them by email, and if anyone claiming to be us does ask, it is not us.

6.3 What happens next

Refunds go back the way the money came in. We do not refund to a different card, to a different person, or in cash. If we decline your request we will say why in writing and point you to the next step, including the escalation routes in Section 7.

If the mistake was ours (a duplicate charge, a charge for something you never received, a price that did not match what was shown), tell us and we will put it right. You should not have to argue for that one.

7. Your statutory rights are unaffected

Nothing in this policy limits, replaces, or waives the rights the law gives you as a consumer. Those rights sit on top of everything written here, and where this policy is less generous than the law, the law wins.

• United Kingdom. You keep your rights under the Consumer Rights Act 2015 (services must be supplied with reasonable care and skill and match their description), and under the Consumer Contracts Regulations 2013.
• United States. State consumer-protection and ticket-sale laws may give you further rights, including in Pennsylvania, where we are based.
• Azerbaijan and elsewhere. Mandatory consumer-protection rules in your country of residence continue to apply whatever this document says.

If you think we have got a decision wrong, come back to us first at ocag.bynm@gmail.com. Most disputes turn out to be a misunderstanding and cost nothing to fix. Our Terms of Use set out the wider dispute-resolution process.

8. Chargebacks and abuse

Please talk to us before you talk to your bank. A chargeback takes weeks, freezes the money while it is investigated, and actually stops us from simply refunding you. We can nearly always sort out a genuine problem faster ourselves.

If you do raise a chargeback:

• We will respond to your bank with the purchase record, the delivery record, and this policy.
• Any access or ticket connected to a disputed charge may be suspended until the dispute is resolved, and a ticket under an unresolved chargeback may be void at the door.
• Where a chargeback succeeds on the same facts as a refund we have already paid, we may recover the duplicated amount.

Abuse. This policy assumes good faith, and nearly everybody acts in good faith. We may decline requests, and suspend or close accounts, where there is a clear pattern of abuse: repeatedly buying tickets, attending, and then claiming refunds; false claims that a ticket or feature was never delivered; asking for a refund on a ticket that has already been used or transferred; using stolen or unauthorised payment details; or refund requests accompanied by threats or abuse toward our team, an organiser, or venue staff. Where we suspect fraud we may report it. We will act only where the evidence supports it, and closing an account never removes a right the law gives you.

9. Changes to this policy

We will update this policy, and we certainly will before any paid feature launches. When we make material changes we will update the "last updated" date at the top and, where it matters to you, give notice in the app. The version in force when you made a purchase is the version that applies to that purchase. We do not apply changes retroactively to something you have already bought.

10. Contact

This Refund Policy is provided for transparency and does not constitute legal advice. It is published in advance of any paid feature: Module D.U.C.K. is free at the date above and charges for nothing. For people of legal drinking age only: 21+ in the United States, and never under 18 anywhere. Please drink responsibly.